Havelock North

• Fees are paid by Direct Debit and processed on the 1st of the month (or next business day).
• The monthly fee covers your space in one lesson per week for a calendar month.
• Lessons missed must be paid for and a credit is not given for missed lessons. However, if we are notified of sickness (by either phone, email or customer portal) before the start of the class, one make up lesson per month may be offered. (See “Make Up Lessons” below).
• We do not issue refunds.
• Should fees remain unpaid the booking will be cancelled.
•  Notification of cancellation needs to be in writing (see ‘Cancellation Policy” below).
• To receive the family discount, all family members must be under one booking/billing account.

Payment by Direct Debit

• No minimum term or contract.
• Your booking is confirmed monthly and will automatically roll over the next month unless you contact us to cancel. (see cancellation policy below)
• The Direct Debit form must be completed online through the customer booking portal or at reception before the first lesson.
• Direct Debit payments via credit card, debit card or bank account will not incur a surcharge.

• If you wish to cancel your booking and stop the Direct Debit payment you need to send an email to reception by the 25th of the month before the cancellation is needed e.g. email is needed by June 25th to cancel for July.
• Your Direct Debit details are kept in our system, for easy sign up on return. Let us know in writing via email if you would prefer these details to be deleted from our system.
• Failure to cancel will result in the full month being charged.
• No refunds will be given if cancellation notice has not been given in writing, as stated above.
• Email address for cancellation: The facility/location name  and then @hiltonbrownswimming.co.nz
  eg. albany@hiltonbrownswimming.co.nz

• Make up lessons may be claimed if we have been notified in advance, the booking is current and if fees are paid in full.
• We cannot guarantee the availability of make up lessons. They will only be provided if there are spaces available in the appropriate class.
• One make up lesson per month (per booking) may be offered for the following circumstances:
  – For sickness OR
  – For absence during the school holidays
• Make up lessons must be taken within one month of the date of absence and can only be booked one day in advance.
• Make up lessons will not necessarily be with the original instructor.
• Make up lessons can only be booked after the date of absence.
• Credit is not available as an alternative.
• Make up classes cannot be rescheduled once booked and if missed cannot be booked again.
• Make up lessons may not be transferred to another family member.

• Customers will be removed from the waitlist after 2 invites have been declined.
• Customers will be removed from the waitlist after 3 months, if an invite has been sent and not accepted in that time.

• Appropriate swimwear to be worn by all swimmers. (We do not recommend large rashshirts and baggy shorts as this restricts movement and can hinder swim progression)
• Infants and young children must wear close fitting swim pants to prevent accidents occurring in the pool. We recommend “Little Toggs”.
• All swimmers require goggles and a cap which can be fitted for your child.

• Please note that due to demand, the availability of private lessons may be limited.
• Pre-school, school-age and adults 30 minutes $80
• A discount on private lessons for students with special needs may be granted at the discretion of the Manager.
• For more information on private lessons, please ask at reception.
• 24hrs is required for cancellation; otherwise, you will be charged for the booking.

• We do allow photos/videos to be taken, but please be mindful when uploading.
• We may occasionally film lessons for internal assessment purposes.